All merchandise is nonrefundable at this time. If you need to exchange an item for a different size you may do so in person during tasting room hours, as long as the item is still new and has not been washed or worn.

Any merchandise orders placed online with the “pick-up” option but not picked up within 20 days will be canceled and refunded to the original form of payment-minus a 10% restocking fee. Any beer orders not picked up by 6pm on Sunday of the release weekend will be canceled.

Merchandise orders will be sent via USPS. All orders will be packaged and mailed out Fridays and Saturdays.

Once an order is packaged and mailed out it is the responsibility of the recipient to manage tracking or any delays or lost packages. While we will try to assist in any issues, Electric Brewing Co is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier.

Due to fluctuating inventory levels, and orders being placed online and in person in the tasting room, orders will not be guaranteed for fulfillment until it is packaged. If the item you ordered is no longer available, you will be sent an email and offered a different item/size or a refund to the form of payment used at the time of the order.

All pre-orders are final sales once the orders have been processed and submitted for production to our vendors. Electric Brewing Co reserves the right to substitute a similar item as required due to availability of items through our vendors. (I.e., if a style of glass or shirt that was originally offered becomes unavailable from the manufacturer we will replace it with a like item.)